# Turn a recurring support question into an interactive demo

> Publish a short walkthrough for one repeated customer task and measure whether users can finish without another support reply.

- Canonical: https://gptnavi.com/workflows/support-ticket-to-interactive-product-demo
- Category: Customer Support
- Difficulty: Beginner
- Setup time: 1-2 hours
- Estimated time saved: Measure in your pilot; no guaranteed saving
- Last materially updated: 2026-09-06
- Best for: SaaS support teams
- Tools: Notion, Supademo, Arcade, Guidde

## Quick answer

Choose one common question with a stable answer. Use a demo account and a single recording tool. A second tool is an alternative format, not a prerequisite subscription.

## When to use it

- First-run onboarding
- Reusable help-centre answers

## Steps

1. **Choose a measurable task** — Read ten recent tickets and choose a repeated task such as exporting a report. Write the start state, success state, and two known failure conditions; remove customer identifiers. Tool: Notion. Expected output: One task brief with acceptance criteria
2. **Capture the shortest complete path** — Record the task in Supademo using a clean demo account. Keep only necessary steps and add a clear success screen. Use Arcade instead if its capture and editing fit your product better. Tool: Supademo. Expected output: A draft interactive walkthrough
3. **Review captions and accessibility** — Check AI narration and translated labels against the actual UI. Provide a text alternative and hide private data. If users prefer video, create a Guidde version instead of requiring interactive navigation. Tool: Supademo. Expected output: Reviewed demo plus text instructions
4. **Test with three first-time users** — Ask three people to complete the task without verbal coaching. Fix the first confusing step, publish in the help centre, and compare repeat-ticket rates over the next two weeks. Tool: Notion. Expected output: Published answer and a completion log

## Prompt templates

### Adaptable task prompt

Using [task steps], write concise captions in English and Chinese. Match the exact UI labels [labels]. Include prerequisites, success state, and a text-only fallback. Flag anything missing rather than inventing a button.

## Common mistakes

- Recording production customer information
- Measuring views instead of successful task completion

## Related workflows