# Localize a help center with AI and human review

> Translate help articles, preserve product terminology, review sensitive sections, and publish localized docs.

- Canonical: https://gptnavi.com/workflows/localized-help-center-refresh
- Category: Customer Support
- Difficulty: Intermediate
- Setup time: 3 hours
- Estimated time saved: 4-12 hours
- Last materially updated: 2026-08-24
- Best for: Support teams, Global SaaS teams, Ecommerce teams
- Tools: Intercom, DeepL, Lokalise, ChatGPT, Notion

## Quick answer

This workflow helps teams localize support content without turning every article update into a manual translation project.

## When to use it

- Help center localization
- Global support
- Product launch docs
- Marketplace support

## Steps

1. **Prioritize articles** — Choose high-traffic, high-deflection, or launch-critical articles first. Tool: Intercom. Expected output: A prioritized article list.
2. **Build terminology rules** — Create a glossary for product names, feature terms, legal phrases, and words that should not translate. Tool: Notion. Expected output: A localization glossary.
3. **Translate first draft** — Generate translations while preserving structure, links, warnings, and UI labels. Tool: DeepL. Expected output: Localized article drafts.
4. **Manage review** — Send strings or article sections through review with status, owner, and comments. Tool: Lokalise. Expected output: Reviewed translations.
5. **QA and publish** — Use AI to check tone, missing steps, terminology consistency, and broken formatting before publishing. Tool: ChatGPT. Expected output: Published localized help articles.

## Prompt templates

### Localization QA

Review this localized help article against the source. Check terminology, missing steps, confusing phrases, untranslated UI labels, tone, and formatting issues. Source and translation: [paste]

### Glossary builder

Create a localization glossary from these product docs. Include term, definition, translate/do-not-translate, approved translation, and notes. Docs: [paste]

## Common mistakes

- Translating UI terms inconsistently
- Publishing without support review
- Ignoring screenshots and product changes

## Related workflows

- https://gptnavi.com/workflows/ai-customer-support-knowledge-base
- https://gptnavi.com/workflows/company-knowledge-to-onboarding-course
- https://gptnavi.com/workflows/support-triage-to-product-backlog